1. General Overview

This Ticketing Policy outlines the terms and conditions governing the sale and management of tickets by Zormor. By purchasing a ticket, you agree to comply with and be bound by this policy. We recommend that you read this policy carefully to fully understand your rights and responsibilities before making a purchase. This ensures a smooth and transparent process for both Zormor and our valued customers.

2. Ticket Purchase

• Age Restrictions: Certain events may be subject to age restrictions due to content or venue policies. It is crucial to verify that you meet the age requirements before purchasing a ticket. If you attempt to attend an event for which you do not meet the age criteria, you may be denied entry, and no refund will be issued. Please check the event details for any age-related information before making your purchase.
• Final Sale: All ticket purchases are final and non-refundable. Once you have completed your transaction, you will not be able to request a refund, exchange, or cancellation, except in the specific circumstances described in this policy. Please ensure all details, including the event date and ticket type, are correct before confirming your purchase.
• Payment Methods: We accept a range of payment methods including major credit and debit cards and Mobile Money. All transactions are processed in your local currency. During checkout, you will be able to choose your preferred payment method. Ensure that your payment information is accurate and up-to-date to avoid any issues with your purchase. If you experience any difficulties with payment, please contact our support team for assistance.
• Non-Resale of Tickets: Tickets purchased through Zormor are intended for personal use only. Reselling or transferring tickets to third parties is not permitted unless expressly authorized by Zormor. Unauthorized resale or transfer of tickets may result in the cancellation of the tickets without a refund. This policy is in place to prevent fraud and ensure that tickets are distributed fairly.

3. Ticket Delivery

• Electronic Tickets: Tickets will be delivered electronically via email or SMS, depending on the delivery method selected at the time of purchase. It is your responsibility to provide accurate and current contact information to ensure successful delivery. If you do not receive your tickets within the expected timeframe, please check your spam or junk email folder. If you still cannot find your tickets, contact our support team for assistance.
• Delivery Timeframe: Tickets are usually delivered immediately after the purchase is completed. However, there may be a brief delay due to processing times. If you experience an unusual delay, please reach out to our support team who will assist you in resolving the issue.

4. Event/Experience/Booking Changes and Cancellation

• Event/Experience Cancellations: If an event is canceled entirely, you will be offered a full refund or the option to transfer your ticket to a similar event, if available. Refunds will be issued to the original payment method within 14 days of the cancellation announcement. Please allow additional time for the refund to appear in your account. If you have any questions about your refund, contact our support team for assistance.
• Event/Experience Postponement: If an event is postponed, your ticket will remain valid for the new date. Zormor will notify you of the new date as soon as possible. If you are unable to attend the rescheduled event, you may be eligible for a refund or an exchange, subject to availability. Please check your email for notifications regarding changes to event dates.
• Changes to Event/Experience Details: Zormor reserves the right to make changes to event details, including the lineup, venue, or time and with accordance to partners preferences. We will inform you of significant changes, but we will not provide refunds for minor adjustments. We strive to ensure that events run smoothly and will keep you updated with any important information.

5. Refunds and Exchanges

• Eligibility for Refunds: Refunds are only available in the event of a cancellation or a significant change to the event as determined by Zormor. If you are eligible for a refund, it will be processed to the original payment method used for the purchase.
• Refund Process: Refunds will be processed within 14 days following the cancellation or significant change. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Please contact our support team if you experience any issues with receiving your refund.
• Ticket Transfers: Tickets are generally non-transferable. Unauthorized resale or transfer of tickets is prohibited and may result in the cancellation of the tickets without a refund. If transferability is allowed for a specific event, this will be stated explicitly.

6. Admission and Entry

• Ticket Verification: Tickets must be presented at the event/experience for entry. Each ticket has a unique code and is valid for a one-time use only. Please ensure you bring your ticket (electronic or printed) to the event to gain entry.
• Identification: You may be required to show a valid ID that matches the name on the ticket, if required by the event organizer. Failure to provide a matching ID may result in denied entry. It is important to bring the required identification to avoid any issues on the day of the event.
• Prohibited Items: Event/Experience organizers may have a list of prohibited items that cannot be brought into the venue. These items are typically listed on the event’s page or communicated by the venue. Please review this list before attending to avoid any inconvenience.

7. Liability and Responsibility

• Lost and Stolen Tickets: Zormor is not responsible for lost, stolen, or damaged tickets. It is your responsibility to keep your tickets safe. We recommend storing your tickets securely and taking necessary precautions to prevent loss or theft.
• Event Liability: Attendance at the event is at your own risk. Zormor is not liable for any injury, loss, or damage incurred during the event, including while entering or exiting the venue. By attending the event, you agree to assume responsibility for any risks associated with your attendance.
• Force Majeure: Zormor is not liable for any cancellation, delay, or change in event details due to circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, government regulations, or public health emergencies. In such cases, we will refer you to the event organizers for assistance.

8. Privacy and Data Protection

• Personal Information: Zormor is committed to protecting your privacy. The personal information collected during the ticket purchase process will only be used for managing your ticket purchase and facilitating your attendance at the event. We do not share your information with third parties except as necessary to complete your transaction or as required by law.
• Data Security: We implement robust security measures to protect your personal data. While we strive to maintain the highest levels of security, no data transmission over the internet can be guaranteed as completely secure. We cannot guarantee the absolute security of your data, but we take reasonable steps to protect it.

10. Policy Amendments

Zormor reserves the right to update or modify this Ticketing Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

13. Contact Information

For any questions, concerns, or issues related to your ticket purchase or this policy, please contact our support team at info@zormor.com. We are here to assist you and ensure that your experience with Zormor ticketing is satisfactory.