Why your Zormor account may be suspended
At Zormor, maintaining a safe and reliable platform for all users is a top priority. To uphold this standard, we may occasionally suspend accounts when specific guidelines or terms are violated. Below, we outline some of the common reasons why your account may be suspended and what you can do to address the situation.
Common Reasons for Account Suspension
Violation of Community Guidelines
• If your account activity violates our community guidelines, such as inappropriate behaviour, spam, or harassment, your account may be temporarily or permanently suspended.
• Our community guidelines ensure a safe, respectful environment for all users and are available for review in the Help Center.
Fraudulent or Suspicious Activity
• To protect users from fraud, we actively monitor account behaviour for unusual or suspicious activities. This includes the use of fake identities, multiple accounts, or attempts to misuse the platform.
• If we detect potential fraud, we may suspend your account to prevent further harm while investigating the activity.
Non-Compliance with Terms of Service
• Accounts that violate Zormor's {{termsOfServiceLink}}, such as engaging in prohibited activities or misuse of features, may be subject to suspension.
• Common violations include attempting to resell tickets, unauthorized account access, or sharing sensitive information inappropriately.
Multiple Failed Login Attempts
• For security reasons, your account may be temporarily suspended after multiple unsuccessful login attempts, as this can indicate a potential unauthorized access attempt.
• You can try resetting your password or contacting our support team to regain access.
What to Do If Your Account Is Suspended
• If your account is suspended, you will receive an email from info@zormor.com explaining the reason for the suspension and any actions required to restore your account.
• Review the email and follow the steps provided to resolve the issue, whether it's verifying your identity, updating payment information, or adjusting account details.
• If you believe your account was suspended by mistake, reach out to our support team with relevant details for further investigation.
Please note that account suspensions are meant to protect users and maintain the integrity of the platform. We take all actions seriously and aim to resolve them promptly and fairly. If you have any questions or encounter any issues during the process, please reach out to our support team for assistance, by clicking the button below.